Shipping Policy

 All orders will be shipped within 2-4 business days via USPS.

Orders will be provided with tracking information upon the creation of your shipping label. Please allow 24-48 hours for tracking history to populate. 

Please allow for 4-5 business days for your order to arrive.

Q: What if I order a VR Item that has an X time for turnaround but I'm ordering other items that are already in stock? When will my order ship to me?  

A: If you would like your other items to arrive prior to your item that is currently in production, please place a separate order for the item(s). Otherwise, your order will ship once that specific item has been made. 

Q: I want a refund, my item was never delivered to me.

A: Once items have been dropped off to USPS, we are not responsible for an lost/stolen/damaged packages. Should you have any questions/concerns about your package not being delivered please contact USPS or visit their website to file a claim; https://www.usps.com/help/claims.htm. 

Q: Do you ship to X Country?

A: Yes! We ship to all countries. You are responsible for any taxes/import duties that may apply to your order. We are legally required to input the exact amount from your order. Please check with your local laws to find the taxes/import duties that may apply to your packages 

Q: Are you able to drop off my package to a hotel around the Disneyland Hotel?

A: Yes! Please send your order number / Hotel information (Name of hotel, address, and room name/number) to vrsupport@vtgrewind.com and we will assist you in getting the package dropped off.